Refund Policy

Returns

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We hope you are happy with your order, but if there is a fault with the product, you have a 7-day right of withdrawal from the date you receive your package. Please ensure that the product is returned unused, in undamaged original packaging, and, if sealed for hygienic reasons, the seal must remain intact. Since returns have a significant environmental impact due to extra CO2 emissions, customers are responsible for covering the return shipping cost as part of reducing unnecessary purchases and returns. Pack the item securely, preferably in the original packaging. Once we receive and approve your return, we will issue a refund using the same payment method you used for your purchase.

How to proceed:

1. Include a note in the package with your order number and contact details.

2. Pack the item securely, preferably in the original packaging.

3. Ship the package, preferably with a trackable service (not REK), to the address below.

Address:
Winter & Willow Bijoux

Krukmakarägen 2

66 533 KIL

Sweden

4. Refunds for approved returns are processed within 30 days, but often faster.

Note! If the product is not in fully resalable condition when returned, an additional fee for the loss of value may apply.


EXCHANGES

The fastest way to ensure you get the product you want is to return the item you purchased and, once your return is approved, place a new order for the replacement item.


CLAIMS

If you receive a defective product (i.e., a fault attributable to a manufacturing defect), we will, of course, assist you as quickly as possible. Please note that claims do not cover normal wear and tear, aging, or damage caused by use.

As a consumer, you should report a defect within 7 days after discovering it. If you receive a product that is defective or damaged, you must immediately report this to us via email at winterwillowbijoux@gmail.com, including documentation of the defect with photographs.

Winter & Willow Bijoux reserves the right to, in the first instance, repair the defect, in the second instance, replace the item, and as a last resort, offer a refund. Please contact our customer service with questions about claims and returns at winterwillowbijoux@gmail.com. Note that Winter & Willow Bijoux does not cover return shipping costs.

In the event of a dispute, we follow the decisions of the National Board for Consumer Disputes (Allmänna Reklamationsnämnden).